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Returns & Exchange Policy

Returns & Exchange Policy

RETURN ANY PRODUCT(S)

All our product(s) is carefully handled and ensured that each shipment is thoroughly inspected before it leaves our premises. However if you receive a faulty/damaged product(s), then we request you to email us and we will sort it as quickly as possible. All you need to do is email us at [email protected] lotusleaf.co.in reserves the right to refuse exchange, based on the condition of the product(s) being returned.

CONDITIONS OF RETURNING PRODUCT(S)

We'll do our best to take care of you. We will accept exchange of Bra (Bralette Bras, Cami Bras & Tube bras are not included) Pyjama Nightwear Set and Shorts Set within 15 days of your purchase.

A. lotusleaf.co.in. does not accept returns of product(s) that is subjected to destructive conditions. We does not accept returns of product(s) that is:
  1. Worn.
  2. Laundered
  3. Tags removed.
  4. Smell of body odor/perfume
  5. Lotion/body glitter on them.
  6. Soiled/stained
  7. Not returned in original packaging.
  8. Clearance sale product(s) is non-exchangeable. This means you cannot return a clearance product(s) due to dislike/quality/sizing/color. It is a final Sale.

B. The product(s) that falls in the above conditions is not eligible for returns and will be returned to the customer at the customer's expense.

C. In the welfare of hygiene, we may refuse returns of product(s) that show visible signs of having been worn, washed/soiled.

Note: Exchange of product(s) is entertained only once. Exchange orders* are not eligible for return or refund.

DEFECTIVE/WRONG PRODUCT(S) REPLACEMENT:

We apologize for the inconvenience caused to you by receiving a defective product(s). In order to sort it on priority, kindly email us at lotusleaf.co.in with the following the details:

  1. Mention the order Id in the subject line for reference.

  2. Attach a Snapshot/photo of the fault / damaged product(s) indicating it. Once we receive the mail, our team reviews the damage. We will resolve this in the best way possible for you and will do our best to provide an enhanced service.

 

EXCHANGE PROCESS:

A. Exchange request must be made within 15 days from the date of product delivery.

B. If you need your product(s) to be exchanged, email us at [email protected]

C. You can also contact us at Support Portal mentioning the order Id in the subject line for reference. After receiving your request, our customer care team will give you a call and confirm the same.

D. Next, the reverse pick-up will be initiated with our courier partner.

E. Our courier partner will get in touch with you and the pickup can be done within 48hrs of time.
Note: We are not responsible for any product(s) that is returned to us by mistake.

F. Once we receive the product(s), it will be sent to the examination team.

G. After getting the approval, we will process your request.
Note: Product(s) must be returned with the following:

  1. Properly fold & placed as received.

  2. With all tags attached in the original packing

  3. Boxed in their original package

  4. Attachment of the original Invoice slip

H. The refund on all prepaid orders will be credited to your Lotusleaf wallet ONLY. You may use the entire/partial amount from the wallet to place your next EXCHANGE ORDER*.

REVERSE PICKUP

In most cases, we will have the product(s) picked up from your place within 48 hours of approval.

In case, Reverse Pickup is not available in your area, you may send us the product(s) through any authorized courier service. Your exact courier charges will be reimbursed with a ceiling of Rs.75/- in your Lotusleaf wallet.

TIME TAKEN FOR AN EXCHANGE/ISSUING OF REFUND

All exchange/refund will be processed as soon as we receive the original product(s) back in our warehouse. Once received, it will take minimum 4 to 7 working days to process any exchange /refund by credit in your Lotusleaf wallet.

Once we receive the product(s), it is examined and after the approval, we initiate the exchange/refund.

CANCELLATION PROCESS

You may cancel your order within 24 hours from the time of order placement. To cancel your order, please contact us at our Support Portal with its order Id in the subject line for reference.

In an extreme case, lotusleaf.co.in may cancel orders for any reason like the product(s) is out of stock and there are no plans of restocking it, pricing errors/credit card payment is declined by bank. Our team will call you and notify you on the same.

CANCEL AN EXCHANGE REQUEST

All you need to do is email us at [email protected] and cancel the exchange request.

RETURN A PRODUCT(S) PURCHASED ON A DISCOUNT/OFFER:

Lotusleaf gives you great deals and offers for the customers to get the best trends of the Season. Product(s) bought under discount during offer sales, special promotions, coupons or promo-codes cannot be returned.

Considering few reasons, we follow certain exchange policy for the Offer product(s) as below:

  1. Product(s) can be exchanged if faulty/damaged.

  2. Only Bra (Bralette Bras, Cami Bras & Tube bras are not included), Pyjama Nightwear Set and Shorts Set are allowed to be exchanged if it comes under size issue.

Thank you for giving us an opportunity to serve you. We make every effort to fulfill all the orders placed with care. Please contact us directly if you have difficulty in exchanging the product(s)/if you have questions regarding our returns and exchanges policy. We’re glad to assist you.

*Exchange orders are non-refundable, non-returnable, and non-exchangeable. If the value of the exchange order is twice the wallet amount, it will be considered a new order.