ONLINE PRIVACY AND SECURITY
At lotusleaf.co.in, we ensure the online privacy and security of all our customers who shop at our website. We guarantee that the information you provide will not be misused and we keep all your information, order history and other records completely safe. LOTUSLEAF follow strict procedures to protect the confidentiality, honesty of data stored in our systems.
USER PERSONAL INFORMATION
Once you decide to make an order with us, then there is certain basic personal information that we will require from you in order to process your order; such as your name, mailing/delivery address, credit/debit card details, e-mail address and contact number. The key reason we gather information is for order processing, shipping and customer service. We use the information to deliver our product to you, manage your accounts, update our records, process your payments, and communicate with you about your orders as well as products/Services/promotional offers.
CONTACT WITH CUSTOMERS
We may contact you for any of the below reasons
- To provide an update on your order, shipping status etc.
- To clarify questions related to your order.
- Calls/SMS related to transactions performed on our website.
- We might SMS or call you on your registered mobile/landline number with us, relating to your orders placed on our website.
- We may send promotional emails / SMS related to offers, new/existing products on our site.
- We send alerts/notifications related to your order
We will never mail you unwanted information. At any time, if you wish not to receive our mails, you may click on the un-subscribe link provided on the same mail or you can notify us that you wish to stop receiving these emails/SMS/Calls.
Note: LOTUSLEAF does not share or sell your information with any other company.
Some information may be disclosed to specific members of our staff and to particular third parties (such as our credit card processor and shipping provider) who are involved in the completion of your transaction and delivery of your order. Also, the information we gather enables us to personalize and improve our services or complete a transaction on your behalf. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the safety and security. Adding together, we keep a record of your purchase history, returns, and credits. We may also ask you for information regarding your personal preferences to help us better meet your needs. Also, any customer feedback we receive is also held in strict confidence.
STORING YOUR PERSONAL DATA
IP ADDRESSES AND COOKIES
We also use your Internet Protocol (IP) address, which is assigned to your computer during a browsing session. It is used to collect traffic data about visitors to our websites and it is automatically logged by our servers. We do not use your IP address to identify you personally. Our site utilizes cookies to help us to provide you with the best experience when you browse our site and also to keep track of your visits.
MARKETING AND COMMUNICATIONS
You will have the opportunity to subscribe in our website. For instance if you wish to receive our newsletter or any promotional/marketing information by email, then in these circumstances we will ask for additional information, such as your age, occupation, interested styles etc. This will help us to channelize our focus on the right market.
ACCESS TO INFORMATION