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Follow these simple steps to Register/Sign Up:

  • Click LOGIN/ SIGN UP at the top right corner of the page, next to the search bar.
  • Click on REGISTER
  • Fill the required details
  • Click on REGISTER
You have now successfully registered with LOTUSLEAF.co.in Alternatively, you can use your Facebook account or Google Plus account to sign in.

We are committed to protecting your privacy and we ensure the online privacy and security of all our customers to enhance your overall shopping experience. Click on this link to view our complete privacy policy. .

'My Account' completely allow you to manage your details on Lotusleaf.co.in
It is easy to update your Lotusleaf.co.in account and to view your order history through 'My Account' any time.
You can,

  • Manage/edit your personal data like address, phone numbers, and email id.
  • Change your password
  • Track the status of your orders

The items will be visible in 'My Account' for customers registered with us. The order details will not be visible for Customers who have used the guest checkout option as they are not registered with Lotusleaf.co.in. You can track your order by entering your order ID in Track your order page

Having a Lotusleaf.co.in account helps you maintain a record of your previous orders, track your current order and makes checkout quicker and easier as your details are already saved in your account. It also entitles you to avail special offers.
There are various benefits of creating an account on Lotusleaf.co.in

  • You will be eligible for all information like promotions and special offers for registered customers.
  • You will not have to input the address each and every time for the new orders unless there is a change in address.
  • You can also review the history of transactions done through your account.

  • Not an issue. You can always reset your password by providing your email id here: Forgot Password
  • Incase if you have forgotten which email address you used, then we request you to contact us at our Support Portal with the details you do remember and we will try to help you as soon as possible.

No, it is not mandatory to sign-in or log-in to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.

Shopping from LOTUSLEAF.com is easy. All you need to do is, select the product you would like to buy. Create a login or proceed as a guest. Add products to your cart and hit Buy Now. Then proceed to place your order with the help of a simplified step-by-step process.

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to cancel your order within 24 hours from the time of order placement. You can contact us at Support Portal us for further clarification. .

You can always track your order status by visiting 'My Orders' section.
On an exceptional circumstance if your order is delayed, a new delivery timeframe will be shared with you. We always request you to check your email for updates.

We regret to inform you that, we are unable to honor requests for specific delivery dates; however rest assured that we will deliver by the promised delivery date.

Please check after 24 hours from placing the order, as the tracking ID for your order will take some time to be activated once it’s shipped.

We’ll send you an e-mail or SMS once you’ve successfully placed your order. We will also let you know as soon we ship the item(s) to you along with the tracking number(s) for your shipment(s). A hard copy of the invoice is sent along with your order.

Shipping is free for all orders above INR 749/-. Orders that fall below INR 749/-, will have a standard shipping charges of INR 49/-
In case of deliveries outside India, it is mandatory for the customer to bear the entire shipping expenses. Foreign orders can be placed by sending a mail /calling us customer care team.

You can always put your area pincode and check whether the delivery and COD option is available at your area in the tab given on each of the product page.
Incase if the courier partners do not serve in your location then we regret for the inconvenience as we work only with reputed national courier for safe delivery and express shipping of your orders.
If your delivery address is not being accepted on the website, please call/mail our customer care team.

Promotions on our website are either announced via our newsletter or directly on our website. In both the cases, we mention the promotion code that you need to apply at the checkout page.

All orders are processed and shipped within 4-7 business days for major cities and within 5-10 business days for other locations. The delivery time may vary depending on the delivery location, product availability and other factors that may influence it.

Note: Incase our courier partners do not serve in your location, we will ship the order by registered speed post, and delivery may take 5-10 working days. This option is available only for the prepaid orders (Net banking & Credit/Debit cards/Lotusleaf wallet)

If you return/cancel an order, the paid price of the product (including the tax collected) will be credited to you in your LOTUSLEAF wallet only. However convenience charges are non-refundable and hence shall not be refunded.

For Pre-paid Orders

  • If the returned product(s) are having an order value
    • Higher than Rs.749/-, then the total value of the product will be credited to your wallet.
    • Less than Rs.749/-, amount after the deduction of shipping charges will be credited to your wallet.
  • For COD Orders
  • If the return product(s) are having an order value
    • Higher than Rs.749/-, then COD charges will be deducted and the product amount alone will be credited in your LOTUSLEAF wallet.
    • Less than Rs.749/-, amount after the deduction of shipping + COD charges will be credited in your LOTUSLEAF wallet.

Based on your selected destination and the shipping methods available, an estimated specific delivery timeframe will be quoted at the time of your checkout. The delivery time may vary depending on the delivery location, product availability and other factors that may influence it.

Usually, all orders are processed and shipped within 4-7 business days for major cities and within 5-10 business days for other locations.

When your package is shipped from our warehouse and is on its way to you, you will receive a shipment confirmation email with your tracking number and the link to track your order. You can also, click on Track Order to do the same by using the details that is given in your shipment confirmation mail. .

We recommend placing separate orders for each address.

We can change your address before your order has been dispatched. However, after shipping we cannot change the address.

After you have successfully completed your checkout phase, you will receive an order confirmation email.
If payment authorization is denied, we will cancel your order and inform you via automated mail or phone.

Once you have successfully placed your order, you will receive automatically generated email. This mail includes a tracking code through which you can track your order and get the expected delivery date of your parcel.

Yes, we pack your order in a plain packaging (plain opaque brown boxes or generic white poly bags) without any marking or invoice details on the outside. All our packages are protected and concealed. Your lingerie purchase will be your secret!

YYes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order at the first time.

If you suppose that the packaging is damaged/ open/ tampered with, then please refuse to accept the delivery of the package. We request you to reach our customer care team.

Of course! We do exchange bra (Bralette Bras, Cami Bras & Tube bras are not included), Pyjama Nightwear Set and Shorts Set, if there is an issue with the size. You can check our return policy here exchange & returns Policy. However, we do recommend you to check our fit calculator and size charts so that the bra you choose is of the right fit.

In case if you want to return a product, please look at our return policy here exchange & returns Policy. .

Just reach out to our customer care team via mail/call. It will be taken care. Note: Ensure the product(s) you would like to return meet our Policy.

To cancel your exchange request, all you need to do is call our customer care team and cancel the exchange request within 24hrs of placing an exchange request.

You are requested to get in touch with us and we can arrange for a reverse pick up from your address.

For further information on your returned order, you can reach our customer care via telephone or contact us at Support Portal

Replacement request will be processed as soon as we receive the original product(s) back to our warehouse. Once received, it will take minimum 4 to 7 working days to process the request.
Once we receive the product(s), after checking with or exchange & returns Policy, we will initiate the replacement.

We will call and update you once your returned order has been received in our warehouse.

As soon as we receive the product in our warehouse, we evaluate if the items are eligible for return as per our return policy. Post which, exchange /return /cancellation will be processed and credited to your LOTUSLEAF wallet only.

As soon as we receive the product in our warehouse, we evaluate if the items are eligible for return as per our return policy. Post which, exchange /return /cancellation will be processed and credited to your LOTUSLEAF wallet only.

If reverse pickup is not available in your area, you may send us the product(s) through a reliable courier service that has package tracking capabilities. Your exact courier charges will be reimbursed with a ceiling of Rs. 75/- in your LOTUSLEAF wallet.

We show the real-time inventory in LOTUSLEAF.com. So, available color/size will only be displayed in the website.

  • We offer coupon or promotional codes to our customers. You can use one of these codes in the coupon code in “Apply coupon code “tab on “Your Shopping Bag” page
  • If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code can be used per order.
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We accept exchange only for a size change of the same product. In case your requested changed size is not available in the same product, we will make an exception.

Yes, we often run promotions and offers, most of the time. This information will be available in relevant sections of our website

We accept payments made using Visa, MasterCard and Maestro and American Express-debit/credit cards/Net banking/ e-wallet.
COD (Cash on Delivery) is also available.

In case of an unsuccessful order and money being deducted from your credit card or debit card, please inform our customer care team. If you wish to either complete the order or cancel, our customer care team will help you for that. .

You can pay only in INR while making a purchase.

As soon as we receive the product in our warehouse, we evaluate if the items are eligible for return as per our return policy. Post which, exchange /return /cancellation will be processed and credited to your LOTUSLEAF wallet only.

There are 2 slabs for which the GST of 5 % and 12% are applied accordingly.

According to the proposed tax rates,

  • After availing any discount, if the sale value of the product purchased is less than or equal to Rs.1000/- then the tax rate has been fixed at 5%.
  • After availing any discount, if the sale value of the product purchased exceeding Rs.1000/- then the tax rate has been fixed at 12%

Yes, 18% of GST is applicable for shipping charges and not to worry it is inclusive.

In case if you cancel your order and if it is eligible for the credit to your LOTUSLEAF wallet, then the whole amount including GST collected will be credited to your LOTUSLEAF wallet only.